October 17th, 2016
Monroe County Government, Department of Information Services
Has Agency received the necessary internal agency (management) approvals to support this Task Order Request?
Has Agency received PTP approval from OITS to support this Task Order Request (if applicable)?
Has Agency received DOB approval to support this Task Order request (if applicable)?
Will Federal Funding be used to pay (in part or in full) for this position(s) (if applicable)?
Is this a request for the NYS Department of Labor?
See Section 5.23 of the Contract for additional details.
Is this a Project or Program specific request (e.g., Connections, SFS)?
If yes, please list the Project or Program Name:
SAP Software Tester and Customer Support Rep
Please provide a short description of the project:
SAP Testing Support for the Project Management Office
Please provide a full listing of the day to day tasks to be performed by the Consultant (be descriptive and specific):
Supports project phases, during testing, training and production support.
Ability to troubleshoot SAP problems from end users and resolve them to the customer’s satisfaction.
Ability to respond to customer software problems and document their concerns
Ability to match software solutions to appropriate problems with support from other senior team members
Fluent in basic computer systems terminology
Competency in Microsoft Office, specifically Microsoft Word, Excel, PowerPoint, Visio, web based incident management systems, file servers, email is required.
Ability to conduct needs analysis for new potential technical solutions to business problems
Ability to create and edit training materials as needed for users at all levels;
Ability to update and run test cases during the implementation of software enhancements and upgrades for SAP users as needed;
Able to lead user teams in testing of systems or software
Ability to establish and maintain effective professional working relationships;
Ability to work independently, with limited direction;
Ability to communicate effectively with the other members of the SAP Team, the IS department, the internal Monroe County Customers, and the support Vendors;
Ability to solve problems using the resources provided
Ability to work within time constraints
Which Service Group is required?
Group 1 – Standard Titles
What is the number of staff being requested?
(maximum of 5)
Which Job Title Category is required?
Which Skill Level is required?
Which Skill Demand is required?
How many Candidate Response Forms are being requested per Contractor per position? (1 or 2)
When is the Target Start Date?
(30 Business Days minimum from date of request)
How long is the engagement? (in months)
When is the estimated completion date?
November 29th, 2018
Is this a Full or Part-Time Position (Full time is considered 40 Hours Per Week)?
If Part-Time, enter approximate number of hours per week:
What are the daily work hours? (note if negotiable or list preferred start and end time):
8:00 – 5:00 with 1 hour lunch
Where is the Home Base Region?
Where is the work office located? Enter Building Name (if known) Full Street Address, City, and ZIP
50 West Main Street, City Place, 6th Floor, Rochester, NY 14614
What type of software is typically used by the Agency? (e.g., Agency is an “IBM shop.”)
Microsoft Office, SAP ECC, SAP Business Warehouse (BW) and SAP Netweaver Portal, iSupport Help Desk Incident management system, Webex, Lotus Notes email and calendar, Smartsheet.com
What type of hardware is typically used by the Agency? (e.g., Agency is a “Unisys shop.”)
Windows based PCs, Laptops
Position Mandatory Qualifications
Tester – Develops and maintains user and technical documentation and project process documentation for Application Teams
- Understand the user’s view of applications and /or technology and are able to put procedures in a logical sequence
Junior-level - 12 - 36 Months
“Mandatory” Qualifications cannot be changed nor can additional “mandatory” qualifications be added
The number of qualifications requested, and the number of points assigned must total 80 points.
Points assigned will change depending on request and number of qualifications submitted
No requirement to have 10 requested qualifications
Number of “Years” is not an allowable unit of measurement in requested qualifications
Points Assigned for Meeting Qualifications
(Always 75% of Max Points)
Maximum Points Allowed for Exceeding Qualifications
Associate’s degree required
Minimum 24 months experience in Computer Software Testing
Minimum 24 months experience in Computer Software Training
Minimum 24 months experience in End User Customer Support
Minimum 24 months experience in Help Desk Phone Support
Minimum 24 months experience in Microsoft Office applications: Word, Excel, PowerPoint, and Visio
Minimum 24 months experience in Systems software test script documentation and defect tracking
Minimum 24 months experience in developing and delivering end user software training and materials
Minimum 24 months experience in multiple information systems: Web based applications, email, ticketing systems
Requested Qualifications Must Always Total 80 Points For Maximum Score
Interview Must Always Total
Additional Information Requests:
Are there additional security requirements for the Authorized User?
Must be compliant with the Technology Security Policy
Will additional training possibly be required during the Engagement?
May be required take Monroe County Ethics training
If Yes, provide description of anticipated training.
What type, or manner, of Knowledge Transfer is requested during the engagement?
Knowledge transfer may be required as requested
Is travel anticipated during the Engagement?
If Yes, please list anticipated frequency and locations for travel:
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