Job Title: Technical Project Lead
Reports To: Product Development Manager
Prepared Date: March 14, 2016
This will be a techno-commercial kind of role. We are looking for someone has the ability to work independently and is able to understand business workflow and operational requirements. Create and setup the client account using our products based on client need. Should be able to give technical training or demo to customer about how the system works and figure out solutions for the issues faced by customer.
Project Management work with user community on issues reports and development team to get the bug fixed. On Technical side - should be able to troubleshoot issues and guide offshore team on fixing the issue and how to validate the data. Should have good knowledge of BI Tools like SSRS or any others.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
1 Through understanding of the business user and technical requirements, development technologies, project and operation constraints for carry out the service. Proactive follow up with customer regarding outstanding issues. Create and setup the client account using our product based on client request.
2 Knowledge of ask what, how, where, when, who, whom from the user, to effectively address those via the software product features, work-flow, logic and functionality.
3 Proactive follow company guidelines for SLA (Service Level Agreement) to delivery the product / services. Coordinate project and delivery schedules to ensure that SLA is met.
4 Regular on time attendance history and shift flexibility to meet changing customer demands.
5 Commitment to ongoing technical education and successful completion of internal and external certifications as planned
6 Based on client needs suggest the solution to client with the complete understating of existing products.
7 Responsible for on time task tracker entries per task assigned and daily log entries
8 Represent company in a positive and professional manner. Participate actively in company events.
9 Proactive reporting to his senior (Project Leader/Application Development Leader) about project updates.
10 Proactively approach supervisors during free time to enhance his skills or upgrade existing features of any products/projects.
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