Technical Product Support Specialist - Burlington, MA - PERM
Resolution of technical issues in partnership with Design & Development and Customers.
Interface directly with customers and other colleagues via phone, email and Instant Messaging (IM).
Reproduce and localize triggers of customer problems using local and remote technology lab systems.
Escalate issues/problems identified as product defects into the product development organization as required.
Partner with product design and product test to resolve and validate fixes for escalated customer issues.
Be available for on-call support on a scheduled basis.
BS or MS CS/EE or 1 – 2 years’ experience in lieu of degree.
Strong understanding of Linux/Unix with exposure to shell scripting.
VoIP protocols (A PLUS)
LAN/WAN data networking architectures and routing protocols, IP Telephony Architectures and, Security and Quality of Service (MPLS/DiffServ).
Strong understanding of database (mysql, psql)
Excellent written and oral communication skills.
Software experience such scripting, programming will enhance this candidature
Job Type: Full-time
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