The Mortgage Closing Specialist is responsible for scheduling loan signing with clients. After the signing is scheduled, the Mortgage Closing Specialist will generate docs from Empower and prepare package for shipping .
Role and Responsibilities:
Schedule signing appointments with clients on all loan products
Review and confirm loan terms with clients (Loan program, loan amount, interest rate, payment amount, shortage of funds at close of escrow, impounds, automatic payment, etc.)
Schedule appointment with an in-house or outside mobile notary to accommodate signing with clients
Enter pertinent loan data pertaining to loan scheduling on Empower
If any loan term or condition is not in agreement with the client, investigate further by contacting the Loan Agents
Update payoff figures by utilizing the payoff demands and then generate loan docs from Empower. Responsible for shipping
documents to outside mobile notaries for signing in a timely manner
Communicate with clients regarding documents needed to fund loan in a timely manner
Perform research as needed, follow up on outbound calls and complete other projects assigned by management
Cross train with various channels in Retail, Third-Party Origination, and Consumer Lending
High School Diploma/GED
Minimum 2-3 years of related experience in processing, underwriting or closing loans
Current knowledge of closing and title requirements
Excellent verbal and written communication skills with strong attention to detail
Excellent analytical and problem solving skills
Ability to work accurately and efficiently in a fast paced environment
Ability to handle competing priorities effectively and within established timeframes
Excellent interpersonal skills and positive attitude
Prior customer service experience in a mortgage environment is required
Experience working with a Windows-based computer environment, working knowledge of Microsoft Office
Bi-lingual a plus
Knowledge of Real Estate Laws in NV, OR, TX and other states in the U.S
Knowledge of Loan Origination System such as Empower a plus.
Job Type: Contract / Full Time
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