Position: Avaya Administrator (Ref: 1959)
Location: Lansing,MI,48933,United States
Duration: 2 Years 0 Months 31 Days - Contract
Pay Rate: $50.00/hr
• This position administers the controlling software for both telephone PBX (Avaya Call Management System and Definity G3 System) and voicemail (Cisco Unity) systems serving 20K+ employees. This includes the Avaya switch software that defines service options (e.g. number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.)
• Knowledge of telecommunications technology. Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential.
Required / Desired Skills
• Avaya System Administration (Moves, Adds, Changes) experience (Required 1 Years)
• Avaya Call Management (Contact Center reporting) experience (Required 1 Years)
• Cisco Unity Voicemail experience (Highly Desired 1 Years)
• Remedy Ticketing System experience (Desired 1 Years)
• Experience with Sharepoint (Desired 1 Years)
• Experience with Changepoint (Desired 1 Years)
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