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Bilingual Customer Service Representatives (Spanish)

Expert Global Solutions (EGS)
Virginia Beach, Virginia, 23462, United States
November 30, 2016

We currently have openings at our Call Center in Virginia Beach, Virginia.

Please apply online at Job number 160004504

If you have any questions please feel free to contact me at 757-687-6792 or

What you’ll be doing:

You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day.

Your main responsibilities will include:

*In the name of the client, talk to customers over the phone, email or chat to bring resolution to unpaid accounts and answer their questions

*Accurately document and update customer records in the computer system

*Remain calm and helpful even when dealing with upset customers

*Escalate customer complaints and/or calls to your manager when necessary

*When requested, process correspondences while following all relevant laws and guidelines

*Provide feedback and recommendations to your manager on ways the company can improve

*Perform other duties as assigned by your management team

Why you’ll want to join the EGS team:

100% paid training

Performance bonuses

Competitive pay

Health & dental benefits

401(k) with company match

Paid time off

A great team environment with supportive co-workers

You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown

You’ll feel empowered to do things the right way amid a culture of high personal and business integrity

There’s real opportunity to learn, grow and advance your career (we love promoting from within here)

We’re a strong, global company that truly cares about our local communities