• Performs customer-facing duties and makes determination of electronic or custom billing needs.
• Participate in implementation of new accounts that require electronic and/or custom billing.
• Work closely with Account Managers, Implementations teams and customers to determine customer requirements.
• Complete customer electronic billing setup, processing, and update requests.
• Meet all specified deadlines for electronic billing set ups, billing distribution, providing billing samples, and assigned projects.
• Follow up with the customer after their initial billing to confirm that everything is flowing properly to meet customer expectations.
• Identifying and resolve billing issues with prompt resolution.
• Maintain accurate, up to date, properly stored account/implementations notes and records pertaining to customer billing.
• Document and update all customers and specific needs for customer billing.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
• Will create, send, modify, enhance and streamline electronic billing files for the large complex business to business customers.
• 3+ years experience developing in Microsoft Excel including the v-look up, queries, functions, and reports; Required 3 years
• Gather requirements for non-standard electronic billing; Required 3 years
• Recent Oracle experience (within 1 year)
• Highly skilled in Microsoft Excel; Required 3 years
• Basic skills in Access; Nice to have
• Strong written and verbal communication skills are a must as in this role requirements include communicating with the customer, and internal teams.
• Experience in Accounts Receivable, Collections, Billing or Credit; Required
• Advanced written and verbal communication and customer service skills; Required
• Good organizational and time management skills; Required
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