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Cyberthink INC
Scottsdale, Arizona, United States
March 06, 2017

Job description for Cisco UC/UCCE Engineer- Location – AZ/RI – share resumes ASAP

• 9+ years exceptional implementation, administration, troubleshooting and support experience with Cisco UC/UCCE/ICM/CVP Enterprise applications

• Design, integration, and enhancement experience with UC/UCCE/ICM/CVP Enterprise is highly desired

• Must have experience in Cisco Communications Manager, Cisco Unity Connection and Cisco Emergency Responder

• Must have experience in Cisco Voice Gateways (Ingress/Egress) and VXML Gateways. Experience in Oracle Acme Packet SBC is highly desired

• Must have experience developing CISCO ICM Scripts and Cisco CVP applications. Experience in creating design documents and developing CVP custom elements and web services using Java are highly desired

• Should have experience in developing and modifying custom CUIC reports

• Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)

• Familiarity with SCCP, SIP, MGCP protocols

• Exposure to 3rd party applications like Nuance ASR/TTS, in Contact voice recorder, Aceyus reporting and VistaPoint Attendant Console

• Ability to work in a delivery support environment that involves structured processes and timelines.

732-481-4174 EXT:6626