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Call Center Agent - Inbound and Outbound

Company:
Servicom, LLC.
Location:
Rockford, Illinois, 61107, United States
Salary:
9.25/hr.
Posted:
November 28, 2016
Description:

Are you looking for a fantastic opportunity?

Do you want a career with a great Company?

Are you looking for something new?

Servicom is NOW hiring…. TECH SAVVY PEOPLE TO WORK WITH CUTTING EDGE TECHNOLOGY to join our enthusiastic call center.

ServiCom provides…. team members with the resources and benefits they need to be successful.

A: POSITION SUMMARY:

Accommodate technical repair requests, inquiries and complaints, make additional product recommendations, upsell, and retain customers.

B: MAJOR DUTIES:

- Handle medium to high volume of incoming telephone calls, covering first level technical repair solutions for customer equipment in a prompt and professional manner, obtaining all information for resolution of transaction.

- Answer customer questions regarding billing, service problems, products and features.

- Enhance customer experience by offer additional plans and/or services to every customer.

- Prepare work orders for maintenance requests after determining if field visits are required, and ensure appropriate follow-up procedures are met.

- Obtain assistance from Coordinator or Supervisor for complex inquiries.

- Represent the company in professional and positive manner in all situations.

- Punctual, regular, and consistent attendance.

C: MINIMUM/PREFERRED REQUIREMENTS

Education:

High School Diploma or GED Equivalent

Experience:

Customer Service experience required

Demonstrated sales experience preferred

Technical Support experience preferred

Must possess basic computer skills with an ability to type 20 WPM.

Licenses/Certifications:

None

Additional Skills/Knowledge:

Ability to work with complex and technical information

Excellent Verbal & Written Communication Skills

Ability to Understand & Speak English fluently

Problem-solving skills

Persuasiveness

Stress tolerance

Self motivation

High energy level

Strong interpersonal skills

Attention to detail

Ability to accept and apply feedback

We are proud to be an EEO/AA employer M/F/D/V.