Are you looking for a fantastic opportunity?
Do you want a career with a great Company?
Are you looking for something new?
Servicom is NOW hiring…. TECH SAVVY PEOPLE TO WORK WITH CUTTING EDGE TECHNOLOGY to join our enthusiastic call center.
ServiCom provides…. team members with the resources and benefits they need to be successful.
A: POSITION SUMMARY:
Accommodate technical repair requests, inquiries and complaints, make additional product recommendations, upsell, and retain customers.
B: MAJOR DUTIES:
- Handle medium to high volume of incoming telephone calls, covering first level technical repair solutions for customer equipment in a prompt and professional manner, obtaining all information for resolution of transaction.
- Answer customer questions regarding billing, service problems, products and features.
- Enhance customer experience by offer additional plans and/or services to every customer.
- Prepare work orders for maintenance requests after determining if field visits are required, and ensure appropriate follow-up procedures are met.
- Obtain assistance from Coordinator or Supervisor for complex inquiries.
- Represent the company in professional and positive manner in all situations.
- Punctual, regular, and consistent attendance.
C: MINIMUM/PREFERRED REQUIREMENTS
High School Diploma or GED Equivalent
Customer Service experience required
Demonstrated sales experience preferred
Technical Support experience preferred
Must possess basic computer skills with an ability to type 20 WPM.
Ability to work with complex and technical information
Excellent Verbal & Written Communication Skills
Ability to Understand & Speak English fluently
High energy level
Strong interpersonal skills
Attention to detail
Ability to accept and apply feedback
We are proud to be an EEO/AA employer M/F/D/V.
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