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PM Guest Service Representative - SHS Boston Andover (16001P3W)

Company:
SpringHill Suites Boston Andover
Location:
Andover, Massachusetts, 01810, United States
Posted:
November 28, 2016
Description:

The SpringHill Suites Boston Andover, located at 550 Minutemand Road, Andover, MA 01810 is currently hiring a PM Guest Service Representative.

Responsibilities include: Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

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