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Urgent Hiring of Systems Support/Helpdesk Specialists

Prime Technology Specialists, Inc.
Pasig, National Capital Region, Philippines
December 27, 2016

Educational Profile

Bachelor of Science Degree in Computer Science/Engineering, ECE, or College Degree

Completed a course in Customer Service

Training in ITIL would be an advantage

Competency Profile

Work Experience:

Must have at least 2 years experience in a Helpdesk Supervisory position managing at least 5 staff

Must have at least 1 year experience in providing application and technical problem and issue management

Experience in analyzing Helpdesk performance reports

Experience in being a part of a systems implementation for a hospital would be an advantage

Working knowledge of ITIL would be an advantage

Knowledge, Skills and Abilities (KSA’s):

Strong interpersonal skills with a customer service orientation

Fast learner

Very good analytical and problem-solving skills

Skilled in using MS Excel

Very good verbal and written communication skills

Willing to work in shifts including weekends and holidays

Must be willing to be assigned in either Quezon City or Global City

At least 25 years old

*Interested applicants may send their resume and referrals directly to ecanonuevo@ with the subject "Systems Support/Helpdesk Specialists".