Bachelor of Science Degree in Computer Science/Engineering, ECE, or College Degree
Completed a course in Customer Service
Training in ITIL would be an advantage
Must have at least 2 years experience in a Helpdesk Supervisory position managing at least 5 staff
Must have at least 1 year experience in providing application and technical problem and issue management
Experience in analyzing Helpdesk performance reports
Experience in being a part of a systems implementation for a hospital would be an advantage
Working knowledge of ITIL would be an advantage
Knowledge, Skills and Abilities (KSA’s):
Strong interpersonal skills with a customer service orientation
Very good analytical and problem-solving skills
Skilled in using MS Excel
Very good verbal and written communication skills
Willing to work in shifts including weekends and holidays
Must be willing to be assigned in either Quezon City or Global City
At least 25 years old
*Interested applicants may send their resume and referrals directly to ecanonuevo@ primetechnology.com.ph with the subject "Systems Support/Helpdesk Specialists".
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