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German Speaker - CSR

Neocareer Philippines
November 27, 2016

German (Customer Service Representative)

Reeracoen - Neocareer - Taguig

The Customer Service Agent is responsible for the day provision of the Services.

In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies

Summary of Responsibilities

Maintain a quality business relationship with all customers

Provide high level professional services in an efficient manner

Make effective use of procedural, informational, and technical documentation Duties and Responsibilities

Assist customers with the implementation and usage of client specific softwares including advising clients on the set up of the software application manager ensuring full utilization of the solution

Support Product Development by tracking bugs, enhancement requests and typical client technical architecture to improve the product

Respond to customer queries via a variety of mediums including phone, email, chat and CRM tickets

Partner with the Instructional Success team to provide occasional online training for our client’s software

Analyze, diagnose and troubleshoot technical support requests

Provide timely resolution to customers experiencing common technical issues

Ensure all incidents are documented within the CRM system

Ensure customers are satisfied with the client’s products and service

Assist with the localisation of documents, knowledge base articles, etc. by translating these


Age:25 45

Gender:Doesn't Matter

Experience:Skills / Attributes Required

Fluent in English.

Exceptional customer service and people skills

Experience in Business to Business environments

Excellent written and verbal communication skills

Working knowledge/experience with technical applications for government, corporation, and educational entities would be an advantage

Strong work ethic, dependable, and flexibility to work overtime

Completion of college level work, industry certifications or equivalent work experience a plus

1-3 years support or directly related experience a plus

Willingness to learn

Multi-lingual is a plus Languages

The tasks and responsibilities described here shall be provided in English and Russian/ German/French/Italian/Spanish

Job Type: Full-time

Salary: Php60,000.00 /month

Job Location:


Required education:


Required language:


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