German (Customer Service Representative)
Reeracoen - Neocareer - Taguig
The Customer Service Agent is responsible for the day provision of the Services.
In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies
Summary of Responsibilities
Maintain a quality business relationship with all customers
Provide high level professional services in an efficient manner
Make effective use of procedural, informational, and technical documentation Duties and Responsibilities
Assist customers with the implementation and usage of client specific softwares including advising clients on the set up of the software application manager ensuring full utilization of the solution
Support Product Development by tracking bugs, enhancement requests and typical client technical architecture to improve the product
Respond to customer queries via a variety of mediums including phone, email, chat and CRM tickets
Partner with the Instructional Success team to provide occasional online training for our client’s software
Analyze, diagnose and troubleshoot technical support requests
Provide timely resolution to customers experiencing common technical issues
Ensure all incidents are documented within the CRM system
Ensure customers are satisfied with the client’s products and service
Assist with the localisation of documents, knowledge base articles, etc. by translating these
Experience:Skills / Attributes Required
Fluent in English.
Exceptional customer service and people skills
Experience in Business to Business environments
Excellent written and verbal communication skills
Working knowledge/experience with technical applications for government, corporation, and educational entities would be an advantage
Strong work ethic, dependable, and flexibility to work overtime
Completion of college level work, industry certifications or equivalent work experience a plus
1-3 years support or directly related experience a plus
Willingness to learn
Multi-lingual is a plus Languages
The tasks and responsibilities described here shall be provided in English and Russian/ German/French/Italian/Spanish
Job Type: Full-time
Salary: Php60,000.00 /month
send resume to firstname.lastname@example.org
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