Position Title IT Business Analyst - TN #3313
Location Collierville, TN
The IT Business Analyst is responsible for providing top-level support to end-users. This position will set-up and maintain Oracle Self-Service modules, run diagnostic scripts (read only), diagnose and work with the developers to correct application issues, process and submit FTP transmissions and ensure that customer support to the end users is exceptional.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Manage the initial setup of Oracle Financial Self-Service modules including setting up system profiles and custom responsibilities.
Research, analyze and resolve system and interface issues.
Create custom queries in Agvance in order to locate and resolve issues.
Determine if processes need to be revised, make recommendations, and implement necessary changes for future support needs.
Develop and implement new policies and procedures in order to improve the efficiency and customer service of the help desk.
Develop training material for location, division, and corporate personnel. Train users in operation and functionality of computer business applications and related processes.
Create, publish and implement test plans including writing and maintaining test automation and developing quality assurance standards.
Analyze and review new and upgraded software in order to determine any potential business impact.
Maintain and modify user system access capabilities.
Setup, maintain and administer the Help Desk Software (Incident Monitor).
Reliable and regular attendance is expected.
EDUCATION and/or EXPERIENCE: Bachelor's degree from an accredited college and two years of experience or equivalent combination of education and experience.
OTHER SKILLS and ABILITIES:
Excellent written and verbal communication skills.
Good judgment and problem-solving skills.
Working knowledge of software packages including Oracle Financials, AgVance Point of Sale, Markview and Discoverer.
Financial analysis skills.
Good Customer service skills.
Ability to set priorities and work on multiple tasks.
Ability to travel to locations.
Bottom line requirements we need notes on with candidate submittal:
1. Bachelor's degree preferred.
2. 2+ years of experience in an IT Business environment.
3. Working knowledge of software packages including Oracle Financials, AgVance Point of Sale, Markview and Discoverer.
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