Resource Planning Analyst for BPO Company at UP Town Center
Quezon City, Metro Manila, Philippines
Accounting, Operations and Logistics
What You'll Do:
• Manage all day-to-day activities in WFM
• Manage schedules and track data
• Perform floor management of scheduling and service levels
• Monitor key performance metrics throughout the business day to help diagnose emerging trends and adjust staffing as required
• Accurately enter and maintain employee information
• Create intraday correspondence: respond to intraday telephone and email contacts in a timely manner
• Plan new-hire schedules: tracking shift availability and creating schedules for new employees
• Report by Line of Business (LOB) as required
What You Have:
• Advanced knowledge of MS Word, MS Excel, and Outlook
• Adaptability to learn a variety of software programs including Aspect, Teleopti, Genesys. Prior experience in one of these platforms considered an asset.
• A high level of accuracy with regards to data being entered
• Strong analytical and problem solving skills
• Willingness to learn and adapt to working in a new environment
• The ability to multitask and self-manage the work day
• University or College Degree in a related discipline (Computer Science, Marketing, Communications, and Business)
• A combination of work experience and education will be considered
Interested applicants may send resume to firstname.lastname@example.org or text 0916-359-8060 (Please use the position you are applying for as your Subject: )
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