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Team Lead (BPO Company)

Company:
Dempsey Resource Management, Inc
Location:
Quezon City, National Capital Region, Philippines
Posted:
November 25, 2016
Description:

Team Lead for BPO –UP Town Center

Salary: 25-30k

Location

Quezon City, Metro Manila, Philippines

Category

Customer Service

Type

Full-time

Description

What You'll Do:

• Monitor and manage team members to deliver the account’s loyal customer service

• Coach and evaluate team members quality and efficiency, and adapt improvement methods when necessary

• Ensure the full implementation and delivery of new services and initiatives

• Monitor real time traffic patterns and deploy resources appropriately to meet service targets

• Other tasks as assigned by supervisor

What You Have:

• Diploma or university graduate

• At least 2 years of management experience

• Experience in lifestyle program is an advantage

• Good interpersonal skills

• Above average verbal & written communication skills

• Strong knowledge of MS (i.e. Excel, MS Word, Powerpoint)

• Ability to analyze reports and other data

• Ability to work in a fast-paced, self-directed, and team-oriented entrepreneurial environment

• Interested applicants may send resume to bpe6m6@job2r.com or text 0916-359-8060 (Please use the position you are applying for as your Subject: )