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Director of Patient Experience

Kingman Regional Medical Center
Kingman, Arizona, United States
December 01, 2016

Seeking a Director of Patient Experience in Kingman, Arizona!

Are you looking to make a bigger impact on nursing and patient care? Then consider yourself in our role of Director of Patient Experience! This position will be focused on providing the very best patient service and increasing HCAHP scores. A direct report to the CNO, this position will focus on project work and staff/manager education surrounding evidence based tactics for patient satisfaction. This role will give you the opportunity to make a true impact on the care we give our patients.

Candidates for this role must have a Bachelor’s degree in nursing or a related field, a Master’s degree is preferred. Seven years of experience in nursing, social work, case management or related field is required, with at least three years of experience in a management position in an Acute Care setting. Candidates should have a strong working knowledge of inpatient HACAHP scores.

We value teamwork and empowerment for the good of our patients

At KRMC, our best comes from a spirit of collaboration and cooperation among our team of healthcare professionals combined with some of modern medicine’s most advanced technologies. As a part of our team, your administrative and clinical skills will be empowered to the utmost effectiveness for serving the best interest of the patient.

About our medical center

As the largest healthcare provider in Northwest Arizona, KRMC offers a full range of services to meet the health and wellness needs of our vibrant, growing community. From sophisticated medical imaging and diagnostic capabilities to advanced treatments in cardiac care, wound care, and cancer, to progressive rehabilitation and pain management therapies; we are unique among medical centers in similar-size communities.

KRMC has the distinction of being among the first members of the Mayo Clinic Care Network. With this membership, our healthcare providers have direct access to Mayo Clinic medical expertise and research. This relationship enables us to address more types of medical conditions at a local level providing our community further options for receiving quality care close to home.

About our community

Located in the scenic high desert of Northwest Arizona, Kingman has beautiful year-round weather with easy access to mountain sports and water recreation. Ideally located less than two hours south of Las Vegas, we are also only a few hours’ drive to professional sporting events and shopping in Phoenix or to the beaches of southern California. Kingman serves as the county seat of Mohave County one of Arizona's fastest growing areas. Our service area population is over 70,000 with a draw area of over 200,000.