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Customer Service Representative

Company:
Kelly Services, Inc.
Location:
Mason, Ohio, United States
Salary:
12/hr
Posted:
November 23, 2016
Description:

Our client, one of the leading pharmaceutical companies is currently seeking several Customer Service Representatives for their Mason, OH location.

In addition to working with the world’s most recognized and trusted name in staffing, you would be eligible for:

A competitive hourly pay rate with weekly checks

Online continuing education via the Kelly Learning Center

Several employee discounts and more!

DUTIES:

Receive and place telephone calls, emails and faxes. Perform data entry and use software programs.

Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

Must document all calls and evaluate each account to determine if further research is necessary.

Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.

Requires close attention to accuracy, performs independently, subject to practices and procedures.

Documentation abilities to capture details of customer interactions. Ability to work with team metrics and meet/exceed them. \

Previous experience desired, call center environment, solid interpersonal customer service and interaction.

QUALIFICATIONS:

High School Diploma or equivalent

Prior Reimbursement (Billing/Collection) experience preferred

PC Skills including Microsoft Outlook, Excel, Word and Internet

Detail oriented and strong organizational skills

Self-starter and team player

Focus on quality and service

Demonstrated ability to meet multiple deadlines and manage a heavy workload

Integrity to handle sensitive or confidential information is critical.

SHIFT:

Must be available between the hours of operation, need to be very flexible as the shift will be assigned to the contractor (need to be available 7 days a week between the hours of 6:00 am-10:00 pm)

Training is the first 5 weeks of the class

Site is open from 6:00 am to 10:00 pm, 7 days a week. Most shift are 1:30 pm to 10:00 pm. Weekend work expected