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Filipino Spanish CS Process Expert - Ortigas, 60k-65k

Company:
Anne Is Hiring
Location:
Makati, National Capital Region, Philippines
Posted:
November 23, 2016
Description:

Filipino Spanish CS Process Expert - Ortigas, 60k-65k

Must have 1 year BPO experience

RESPONSIBILITIES:

-Provide our customers with a sense of ease of doing business with the company through hands-on execution and implementation action and implementation of various in-house systems, applications and projects.

-Build and manage (internal/external) close and value-adding country partner and customer relationships.

-Complete either export or import process, complying with SLAs and global process design.

-Provide phone (when necessary), e-mail & e-commerce support and attendance.

-Focus on customers’ problem resolution scenarios and on setting expectations.

-Communicate proactively with country partners and customers, and any other relevant stakeholders Deliver execution of processes and transactional tasks and being accountable for end results.

-Provide end-to-end management of our customers’ shipments - take ownership.

-Evaluate and assess constantly work processes within own work area and execute process improvement initiatives.

-Deliver customer experience as outlined by CENCS.

KEY QUALIFICATIONS:

-Candidate must possess a Bachelor’s/College Degree

-With exceptional Spanish communication skills, both spoken and written

-With good English communication skills, both spoken and written

-Good to have customer service experience

-Candidate must have a high level of comprehension, excellent problem solving skills, and the ability to think on his/her feet

-Familiar with MS Office applications

-Ability to work in a fast-paced, performance-driven environment

-Ability to work across a number of shifts, including night shift

-Must be willing to work in Ortigas, Pasig City

-Full time positions available

How to apply?

Send your CV at anne.is.hiring@gmail.com or contact me at 0905-561-1956

Kindly indicate in the subject line the position you are applying for.

And make a 3-4 sentences of the summary of your qualifications.

DIRECT HIRE

Thank you!

Anne

anne.is.hiring@gmail.com

0905-561-1956