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Technical Operations Supervisor - Cable Industry - WA #3399

Company:
Absolute Opportunities
Location:
Friday Harbor, Washington, 98250, United States
Posted:
June 27, 2017
Description:

Job Ref.: 3399

Job Title: Technical Operations Supervisor - Cable Industry

Role: Supervisor / Team Leader

Relocation Available: Yes, but close enough for a short easy move.

Industry: Construction

Location: Washington

Town / City: Friday Harbor

Job Type: Permanent full-time

Job description:

Company currently has an opening for a Cable Technical Operations Supervisor in FridayHarbor, WA. The Tech Ops Supervisor will supervise cable service and maintenance technicians to ensure the customer expectations, technical quality standards, and company safety policy requirements are met. Responsible for training, developing and evaluating the assigned technicians to maximize the customer experience and operational productivity. A large portion of the time will be spent working in the field with the technicians in a hands-on teaching approach. Plan on 60-70% field work; 30-40% admin/office work.

Job Responsibilities:

* Supervise daily activity of Service and Maintenance Technicians.

* Ensure responsiveness and first time resolution to installation and trouble call work orders.

* Ensure compliance with company quality and safety standards.

* Perform practical evaluations to verify technical competencies.

* Perform restoration of signal outages in the feeder/distribution and trunk systems and serve on-call.

* Ensure staff has and maintains necessary, company-issued tools and equipment.

* Coordinate preventative maintenance work as required or assigned.

* Responsible for the overall performance of cable plant and equipment.

* Perform the duties of Service and Maintenance Technicians.

* Manage inventory and submit requisitions to ensure adequate supply of materials.

* Inform Director of Tech Ops as necessary.

* Maintain a professional attitude and appearance at all times.

* Perform other related duties and tasks as assigned or as become evident.

Required Skills/Experience:

* High school diploma or its equivalent, valid state driver's license, along with an excellent driving record.

* Minimum of 10 years of industry experience.

* Prior management or supervisory experience is preferred.

* Must have understanding of and ability to use the following equipment:

Signal level meter, Volt-ohm meter, Cable locator, Egress monitoring devices,

AC clamp meter, Television test set, Spectrum analyzer, Basic time domain reflectometer, System maps, Sweep gear.

* Basic courtesy, diplomatic abilities and a pleasant demeanor are required for this position.

* Must be able to communicate effectively with all levels of the organization and with outside vendors and contractors.

* Maintain confidentiality in regards to company, employee and customer situations.

* Work under minimal supervision, within broad guidelines of procedures and goals.

* Apply technical expertise to a variety of situations, evaluate problems, and implement the best solutions.

Special Requirements:

* Work indoors in confined space, poorly ventilated areas, such as attics during extreme heat or extreme cold.

* Work indoors and outdoors in all kinds of weather and at all times of the day or night.

* Climb poles and ladders daily.

* Lift, carry, set-up and extend ladders weighing up to 100 lbs. daily.

* Must be able to work with confidence in buckets, on ladders, and utility poles at heights of up to 40 feet.

* Reach, push, pull and hold (frequently).

* Grasp and perform fine manipulation on cable and electronic equipment

* Use the standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment.

Bottom Line Requirements:

1. High school diploma or equivalent.

2. Valid state driver's license, along with an excellent driving record.

3. 10+ years of cable industry experience.

4. Understanding of and ability to use the following equipment: Signal level meter, Volt-ohm meter, Cable locator, Egress monitoring devices,

AC clamp meter, Television test set, Spectrum analyzer, Basic time domain reflectometer, System maps, Sweep gear.

5. Prior management or supervisory experience is preferred.