What You'll Do:
• Oversee and direct the activities of a number of Accounts along with all Operations Managers, Team Leaders and Staff assigned to his account
• Work closely with the client and associated departments to ensure seamless including service level enhancement, program implementation, reporting as well as planning and review mechanisms
• Maintain open line of communication between staff and senior management
• Manages and staffs the operations assigned
• Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, and problem resolution
• Develop individual & team goals and implement plan to carry out objectives
• Guide Operations Managers in meeting of all team & individual goals
• Ensure compliance with all established policies and procedures
• Assist the VP for Operations in crafting operations procedures
What You Have:
• At least 3 years of working experience in the related field is required for this position; preferably Senior Manager/Director specializing in BPO Operations and Management or equivalent
• Demonstrable leadership skills and management of large workforce
• Sound understanding of call center operations
• Has handled at least 700-1,000 FTEs
• Strong computer skills required, especially in using MS Office applications
• Should have a proven track record of meeting targets and delivering on targets
• Excellent verbal and written communication and customer service skills
• Ability to multitask and work in a fast-paced, high stress environment
• Ability to build productive business relationships with clients
• Strong organizational, analytical and managerial skills
• Must possess a professional, courteous, and resilient attitude
• Willing to work in Quezon City
• Salary Range P120,000-P130,000
Interested candidates may send their resumes to firstname.lastname@example.org And please indicate the position that you are applying for in the subject field. Or just click APPLY NOW.
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