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Director of Operations Quezon City

Quezon City, National Capital Region, Philippines
November 17, 2016

What You'll Do:

• Oversee and direct the activities of a number of Accounts along with all Operations Managers, Team Leaders and Staff assigned to his account

• Work closely with the client and associated departments to ensure seamless including service level enhancement, program implementation, reporting as well as planning and review mechanisms

• Maintain open line of communication between staff and senior management

• Manages and staffs the operations assigned

• Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, and problem resolution

• Develop individual & team goals and implement plan to carry out objectives

• Guide Operations Managers in meeting of all team & individual goals

• Ensure compliance with all established policies and procedures

• Assist the VP for Operations in crafting operations procedures

What You Have:

• At least 3 years of working experience in the related field is required for this position; preferably Senior Manager/Director specializing in BPO Operations and Management or equivalent

• Demonstrable leadership skills and management of large workforce

• Sound understanding of call center operations

• Has handled at least 700-1,000 FTEs

• Strong computer skills required, especially in using MS Office applications

• Should have a proven track record of meeting targets and delivering on targets

• Excellent verbal and written communication and customer service skills

• Ability to multitask and work in a fast-paced, high stress environment

• Ability to build productive business relationships with clients

• Strong organizational, analytical and managerial skills

• Must possess a professional, courteous, and resilient attitude

• Willing to work in Quezon City

• Salary Range P120,000-P130,000

Interested candidates may send their resumes to And please indicate the position that you are applying for in the subject field. Or just click APPLY NOW.