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Trainer Quezon City

Company:
DEMPSEY INC.
Location:
Quezon City, National Capital Region, Philippines
Posted:
November 17, 2016
Description:

What You'll Do:

• Assess the training needs of agents; develop and deliver training materials

• Support development of training plans and curriculum

• Interact and report to clients on training environment, successes, and opportunities for development

• Conduct training classes and utilizes a variety of teaching techniques

• Train on sales and customer service techniques

• Develop and manage team of new Trainers and Training Facilitators

• Develop and administer knowledge assessment testing

• Recommend and develop recursive training when necessary

• Interact with all areas of the business on products and services to ensure training information is accurate at all times

• Provide training to existing employees on new accounts

• Assist with QA monitoring, feedback, and coaching

• Provide reporting on effectiveness, progress, and improvements

• Performs other duties as required

• Some travel required

What You Have

• BS/BA in Education or Business Administration or equivalent work experience required

• Must have knowledge of adult learning principles and the ability to implement these principles into a training curriculum

• 3+ years previous contact center experience preferred

• Quality Assurance (QA) experince is mandatory

• Experience in customer service training

• Knowledgeable about existing and emerging training methods/tools

• Knowledge of call center systems, ACD/IVR, performance statistics

• Coaching and mentoring experience

• Comfort with client facing interaction

• Strong verbal and written communication skills

• Strong presentation skills; strong analytical and problem solving skills

• Strong PC skills in Word, Excel, PowerPoint, etc.

• Ablity to work in a fast paced environment and multi-task effectively

• Ablity to build rapport and listen attentively to the needs of customers

• Ability to develop employees through positive motivation and training

• You are technically savvy and have proficient knowledge in MS Office programs, Internet browsing, etc.

• Ability to adapt to change and innovation

Interested candidates may send their resumes to boujku@job2r.com And please indicate the position that you are applying for in the subject field. Or just click APPLY NOW.