What You'll Do:
• Assist in analyzing client metrics and staffing on a consistent basis in order to maximize and make recommendations for efficiency on a global level for all operations across multiple programs/clients
• Actively Manage the staff, support, motivate and retain an outstanding Resource Planning Team
• Manage tight deadlines, staying organized and utilizing resources to provide high quality recommendations and staffing plans.
• Interface with Operations Leaders to implement and manage campaigns
What You Have:
• Strong analytical, problem-solving, technical, information-management and decision-making skills
• Demonstrated strong interpersonal and communication skills
• Superior organizational skills and the ability to follow through
• A Service Oriented attitude
• The ability to adapt to change and innovation
• University or College Degree in a related discipline (Computer Science, Marketing, Communications, and Business)
• Experience working with Aspect, Teleopti and Genesys software considered an asset
• 3-5 years management experience within a contact center Workforce department
Interested candidates may send their resumes to firstname.lastname@example.org And please indicate the position that you are applying for in the subject field. Or just click APPLY NOW.
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