What You'll Do:
• Collect, analyze, evaluate and report data in order to increase visibility into performance for all lines of business within 24-7 Intouch
• Develop & validate queries and report templates to ensure consistency and accuracy
• Collaborate with employees across the organization to ensure data needs are met, including troubleshooting various data sources and databases
• Perform deep dive analysis on results
• Participate and support special projects requiring additional analysis
• Collaborate and develop Corporate reporting solutions including real time dashboards
• Complete special projects and ad hoc analysis as directed to provide timely information and support for tactical and strategic decisions
What You Have:
• Proven ability to work effectively in a team environment as well as independently with minimal supervision
• Proven interpersonal and communication skills to develop internal relationships/partnerships with multiple stakeholders
• Exceptional organizational and multi-tasking skills, with the ability to complete tasks quickly in a high energy environment
• Analytical and problem solving experience with attention to detail
• Self-starter with the ability to work in a fast-paced, performance driven environment
• Post-secondary education in Information Technology, Statistics or Data Analysis considered an asset
• Previous experience within a Call Center considered an asset
• Advanced Excel knowledge
• Intermediate to advanced experienced with VB, SQL or other scripting tools
Interested candidates may send their resumes to email@example.com And please indicate the position that you are applying for in the subject field. Or just click APPLY NOW.
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