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Guest Relation Executive - Female

Shivas Gateway
Karnataka, 562157, India
November 17, 2016

Welcome guests during check-in and giving a fond farewell to guest while checkout.

*Handling guest complaints and concerns in an efficient and timely manner.

*Overseeing VIP guests, arrivals and departures.

*Coordinating and multi-tasking job duties in a busy environment.

*Should possess detailed information about the Hotel, city as well as the competition.

*Detailed information regarding arrivals and room requirements.

*Have up to date information on daily room occupancy.

*Providing excellent customer service as per hotel standards.

*Greeting guests as they enter and exit the hotel.

*Providing information regarding the Hotel, town attractions, activities etc.

*Check on VIP reservations, complete their pre-registration formalities.

*Allocate rooms to all arriving guests.

*Maintain up-to date information on room rates, current promotions, offers and packages

*Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

*Co-ordinate with housekeeping for clearing of rooms.

*Collect Guest feedback during guest departure along with his likes and dislikes.

*Perform basic cashier activities as and when required.

*Maintain guest lockers for safe custody.

*Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

*Give proper and complete handover to the next shift.

*Should be able to handle all guests without bias or prejudice.

*Follow the house rules and policies laid down by the management.

*Adhere to strict staff grooming and hygiene standards.

*Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

*Good command of the English language is essential, both written and verbal

*Must possess strong organisation time management skills, attention to detail.

*Must be guest service focused and a team player.

*Positive attitude and outgoing personality is essential.

*Must be able to work shifts - days, evenings, weekends and holidays.

*Ability to relate well to Hotel guests and employees.

*Professional in demeanour and presentation.

*Personable, enthusiastic, self-motivated and able to work independently.

*Observant, discriminating and detail-oriented

*Ability to understand and carry out oral and written instructions and request clarification when needed.

*Strong interpersonal and organisational skills.

*Able to work morning, evening, weekend, holiday, and overnight shifts