Welcome guests during check-in and giving a fond farewell to guest while checkout.
*Handling guest complaints and concerns in an efficient and timely manner.
*Overseeing VIP guests, arrivals and departures.
*Coordinating and multi-tasking job duties in a busy environment.
*Should possess detailed information about the Hotel, city as well as the competition.
*Detailed information regarding arrivals and room requirements.
*Have up to date information on daily room occupancy.
*Providing excellent customer service as per hotel standards.
*Greeting guests as they enter and exit the hotel.
*Providing information regarding the Hotel, town attractions, activities etc.
*Check on VIP reservations, complete their pre-registration formalities.
*Allocate rooms to all arriving guests.
*Maintain up-to date information on room rates, current promotions, offers and packages
*Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
*Co-ordinate with housekeeping for clearing of rooms.
*Collect Guest feedback during guest departure along with his likes and dislikes.
*Perform basic cashier activities as and when required.
*Maintain guest lockers for safe custody.
*Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
*Give proper and complete handover to the next shift.
*Should be able to handle all guests without bias or prejudice.
*Follow the house rules and policies laid down by the management.
*Adhere to strict staff grooming and hygiene standards.
*Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
*Good command of the English language is essential, both written and verbal
*Must possess strong organisation time management skills, attention to detail.
*Must be guest service focused and a team player.
*Positive attitude and outgoing personality is essential.
*Must be able to work shifts - days, evenings, weekends and holidays.
*Ability to relate well to Hotel guests and employees.
*Professional in demeanour and presentation.
*Personable, enthusiastic, self-motivated and able to work independently.
*Observant, discriminating and detail-oriented
*Ability to understand and carry out oral and written instructions and request clarification when needed.
*Strong interpersonal and organisational skills.
*Able to work morning, evening, weekend, holiday, and overnight shifts
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