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Lab Services Site Manager

247 Headhunting
Foster City, California, United States
November 17, 2016


The Site Manager oversees the daily operational activities of a team of supervisors and 30-50 associates performing lab support services, implementations, and cost reduction initiatives. Strong focus is given to operational effectiveness and safety for support to our client's research community, EHS and Facilities teams.

The Site Manager provides leadership and is closely engaged to a team of associates in the form of coordinating daily glass washing, chemical management, research stockroom management, procurement and other lab support activities

Job Responsibilities:

- Acts as a liaison between customer and Director - Site Services.

- Manages budget and expense reports, revenue growth, TOE reduction, and P&L.

- Management includes recruitment, training and supervision, development of metrics, goals and coordination/communication with sales team and customer.

- Directly responsible for developing and synchronizing the team’s project list to achieve the Site services service level commitments. Secures new Services business with service assessments, analysis, costing, proposal development and presentations to customer management.

- Develops and improves services programs.

- Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives; serves as a role model and mentor, in both words and actions, for associates who express and exhibit a desire to pursue individual professional growth and team growth; support team building activities/practices.

- Develops, maintains, and continuously reviews goals and objectives for the department to insure they are in line with the overall corporate goals and objectives; reports on actual performance vs. established goals and objectives; supports continuous improvement practices.

- Plans, develops, and implements programs and procedures within scope of authority with an emphasis on improving department productivity, individual productivity, and corporate profitability; perform staffing, quality and process analysis of Site Services operations

- Provide training and backup to supervisors to perform required tasks.

- Handles personnel administrative duties such as associate performance appraisals, vacation scheduling, etc.

- Supports Director by assisting with requests for proposals (RFP’s).

- Drives department safety protocol.

- Perform other duties as assigned.

- Ensures GxP compliance and Good Documentation Practices.

- Brings Value to the customer from personal development in the industry.

- Potential to manage Scientific Services.

Experience & Skills:

- Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.

- Knowledge of Information Access and ERP Systems; advanced Microsoft Office knowledge with proficiency in Microsoft Word, Excel, PowerPoint and Microsoft Access

- Excellent Customer Service Skills; professional can do attitude

- Demonstrated regard for safety, quality and adherence to protocols, policies and procedures

- Ability to self-manage and self-motivate; forward thinking

- Flexible, adaptable, and multi task oriented

- Strong verbal and written communication skills; solid presentation skills

- Proven leadership experience with solid interpersonal, coaching, and negotiation skills

- Experience in account development and implementation

- Strong industry knowledge

- Strong customer focus (internal and external) with proven ability to establishing high level customer relationships

- Strong organizational skills with ability to prioritize and manage multiple projects

- Demonstrated conflict resolution, trouble shooting and problem solving skills

- Ability to make sound business decisions with limited consultation with manager

- Understanding of, and ability to administer VWR’s policies consistently

- Ability to prepare and deliver presentations to new and existing client teams


- College degree or equivalent experience

- Generally 7-9 years experience, with at least 3 years of leadership and/or supervisory responsibility; proficient interviewing skills

- GMP and GLP training a plus

- Six Sigma Lean Training a plus

- Inside Sales experience team preferred

- Experience in account development and implementation

Environmental Working Conditions & Physical Effort:

- The work environment characteristics and physical effort described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

- Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

- Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

- A frequent volume of work and deadlines impose strain on routine basis.

- Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 10lbs.