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Zonal Technical Officer

November 16, 2016

Zonal Technical Officer

Job Type Full Time

Qualification BA/BSc/HND MBA/MSc/MA \

Experience 4 - 8years

Location Lagos

Job Field Engineering / Technical

Job description

The successful candidate will coordinate, control, manage, support and track day to day network operations in the zone to ensure optimal network availability and coverage while maintaining target network KPI’s to deliver plus one network quality.

He/She will also be responsible for providing local network support for both the sales and marketing team in the zones to ensure that network impacting issues are proactively resolved.

Duties and Responsibilities:

Day to day management of all Zonal Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and QoS -

Support the Operational Interface for both internal and external stakeholders especially commercial teams to ensure customer issues are resolved within acceptable key performance indicators [KPIs]

Track special events calendar with Zonal Business Managers and the Marketing function to ensure best in class service during special events within zone

Track zone network performance (Various KPIs and Network Availability)

Support periodic audit of all transmission, core and radio network and preventive maintenance schedule audit

Ensure that special task/project required by HQ technical is carried out in the zone

Closely work with E// MS Team to develop processes to prevent/reduce network failures

Track and ensure that Colo Partners deliver on servive level agreements [SLAs]

Ensure SAQ activity is up to date (rental renewal and lease payments with zonal finance)

Follow up with various internal functions; MS Partners, Colocation [Colo] Partners on all issues affecting radio network availability, quality and experience

Ensure security and community issues do not cause delayed closure of sites

Advise and ensure implementation of preventive activities by MS Partners and Colo Partners in order to improve network performance

Ensure the adherence to applicable regulatory requirements

Audit and support zonal spares management to ensure availability of both critical and non critical spares at the zonal warehouses

Probes network experience by doing a weekly trending analysis of the volume as well the types of complaints received

Ensure proactive and continuous improvement of customer experience and perception within zone

Daily analysis of worst cells and follows up with MS partners on corrective and preventive measures

Ensure power availability of all IBS sites that are not transferred to Tower Company

Drive continuous network improvement of own zone drawing up improvement plan and following up on related functions within network

Prepare and manage the annual Zonal operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria [Financial] -

Direct annual zonal operating plan compilation for Airtel Nigeria Networks

Direct achievement of annual zonal operating plan targets and all local and group operating expenditure saving initiatives to ensure optimization of all network investments

Ensure key focus on recurring operating expenditure

Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP [Process Management] -

Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly

Identify, document and implement pertinent processes procedures and policies that will continually improve operational efficiency

To ensure that all network facilities are maintained in adherence to global best practices

Regulatory Compliance

Ensure that all activities of operations and maintenance in the zone adhere to corresponding regulatory requirements in daily operations

Partner Management

Ensure all processes for effective management of partners

Ensure that zonal SP requirements receive the necessary support from both the network local and central teams

Relevant Skill and Experience

Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)

Sound knowledge of Mobile Network O&M

4-8 years of varied experience in operation and maintenance in the Telecom industry

3-5 years managerial/Supervisory experience in a GSM/mobile company

Other requirements (Behavioural etc.)

Analytical and Presentation skills

Strategic negotiation skills

Entrepreneurial disposition in decision making and managing resources

Logical decision making abilities

Flexible and dedicated

Ability to innovate and deliver value to business

Ability to manage an outsourcing partner to effectively deliver on service level agreements

Ability to motivate and lead both internal and external partners

Impeccable integrity and character

Communication Skills

Cost, process and automation Innovation.