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Tier 2 Help Desk

Company:
Netview
Location:
Columbus, Ohio, United States
Posted:
November 16, 2016
Description:

Description:

• 2-3 year help desk experience or phone support experience in a corporate environment

• Experience providing phone support for Windows 7 & 8 desktop environment including Active Directory (AD), within a Retail Financial Services environment.

• Experience with BIOS and imaging technologies

• In-depth knowledge of several technology disciplines including PC, Server, and Network infrastructure as well as Mobile Messaging/Communication software and hardware such as smart phones, broadband cards and other wireless technologies.

• Strong customer service skills via phone, instant message (IM), along with strong documentation skills.

• Monday through Friday 9am - 6pm with some Saturday work.