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Female Customer Support Staff

Company:
Reeracoen Phils. Inc.
Location:
Makati, National Capital Region, Philippines
Salary:
40-70,000
Posted:
December 07, 2016
Description:

For suppliers of high quality electrical measurement and test instruments.

Job Summary

Responsibilities

Providing technical support on issues over the telephone.

Diagnose and escalating issues to the department or person in concern.

Product/system testing.

Understand partners’ status and providing appropriate assist.

Ticketing System to trace partners’ issues.

Preparation of system guides/integration documents/materials.

Coordinate between partners and internal tech team for technical related request.

Required Experience

1.Support customers on call and on text

2. 1 year experience supporting customers in Asia Pacific region

3. Preferably have an experience in the gaming industry

4. Well versed with troubleshooting skills

5. Excellent communication skills

6. Fluency in English

7. Good to have mandarin skills

8. Graduation in any discipline