1.Resolve customer complaints via phone, email, mail, or social media.
2.Use telephones to reach out to customers and verify account information.
3.Greet customers warmly and ascertain problem or reason for calling.
4.Cancel or upgrade accounts.
5.Assist with placement of orders, refunds, or exchanges.
6.Advise on company information.
7.Take payment information and other pertinent information such as addresses and phone numbers.
• Good Communication skills.
• Listening skills.
• Problem-solving skills.
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
Minimum of 6months and above.
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