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Hotel Front Desk Agent

Quality Inn
Cedar Rapids, Iowa, 52402, United States
November 15, 2016

Front Desk Agent (Cedar Rapids, IA)

Hotel Front Desk Agent:

This individual works under the direct supervision of Manager. Main area of need at this time is mostly for 1st shift on Monday to Friday as well as couple of night audits/3rd shift during Monday to Sunday. Basically candidate will get 2 - night shifts and 3 -1st shifts The start and end time for each shift is flexible and we are willing to work with your schedule. This position requires weekend work as well and most importantly reliability.

Job Description:

Person will be responsible for greeting and registering guests and checking in/out of the hotel in most efficient manner. Must deliver outstanding guest service, communication skill and must be a good team player. Also would be responsible for replenishing breakfast items during breakfast hours and then wrapping up breakfast as well as clean up. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.

Additional Duties and Responsibilities include:

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Uses proper telephone and computer etiquette. Must be able to speak and understand guests who visit the workplace. Must be able to multi task while answering phone and taking the reservation on the computer.

Desired Qualifications and Requirements:

Education: High school graduate or equivalent. Must be able to speak, read, write, and understand English in the workplace as well as have basic knowledge of computers.

Experience:Previous hotel-related experience desired. Any experience with Choice Advantage is highly recommended.

Physical: May on occasion have to lift and carry up to 30 pounds.

This job comes with some of the perks such as a great opportunity to work with a small enthusiastic team and be able to use employee discount to stay at many of the choice hotels worldwide.

If interested, please email your resume @