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Customer Care Sales Account Manager

Orlando, Florida, United States
November 15, 2016

Customer Care Sales Account Manager

Job Description:



To promote and sell Our products in an assigned domestic territory, supplementing factory production and contributing to the company's profit picture through Part & Service Sales, Refurbishment Activities, Upgrades, Training and Product Inspections.


Grow sales of all Customer Care products and services. Coordinate sales efforts with Regional Sales & Service teams to develop and close opportunities

Ensure customer satisfaction in spare parts and product support

Develop and offer packaged service offerings

Identify target markets and potential applications of our products for long range planning, highlighting our product advantages as well as company advantages

Forecast sales and marketing development in the assigned territory for planning company growth

Educate customers and internal product sales force on parts / service & refurbishments offerings to enhance overall sales

Work with engineering to develop and market specialty kits

Work directly with customers to develop customized parts and service programs

Prepare and distribute effective and informative brochures and literature concerning the company and products

Participate in the development of strategies and approaches for the introduction of new products into the market. This includes market identification, marketing, strategy and preparation of technical data necessary to penetrate the market

Participate in coordinating efforts of department members in the execution of work through information meetings and discussions to plan strategies, sales approaches, negotiations, etc.

Participate in engineering and technical development

Demonstrate extensive knowledge of the project, periodic site visits and a constant awareness of the stage and condition of the project. Each project is followed in close detail through to completion

Other projects and responsibilities may be added at the company’s discretion


Education and Experience:

Bachelor's degree (B. A.) from an accredited college or university in business or a technical discipline; at least four years related experience in marketing or selling of capital goods or capital goods parts 7 services. Airline / airport industry experience a plus.

Computer Skills: This position requires the following computer skills: Microsoft Word, PowerPoint, Excel, Outlook, and Access. Knowledge of Team Center and Syteline desired.


Relationship Responsibilities- All business departments, global service & sales groups, customers and distributors within the region; This position reports directly to the Global Customer Care Manager with a dotted line relationship to the Regional Director, North America.

Maintain proper housekeeping and safety standards by properly using protective equipment, safe operation of all machinery, tools, and equipment as well as following safety rules at all times.

More Information About the Job

Is Relocation Available? Yes, nationwide

Is there a bonus structure? 10%

Must Have:

Sales Experience Experience with capital equipment Heavy Travel (approximately 65%) Relationship building Strong computer skills

What are the nice-to-have skills? Technical knowledge Ground Support Equipment (GSE) Promote our products/grow market Hands On