Customer Care Sales Account Manager
To promote and sell Our products in an assigned domestic territory, supplementing factory production and contributing to the company's profit picture through Part & Service Sales, Refurbishment Activities, Upgrades, Training and Product Inspections.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Grow sales of all Customer Care products and services. Coordinate sales efforts with Regional Sales & Service teams to develop and close opportunities
Ensure customer satisfaction in spare parts and product support
Develop and offer packaged service offerings
Identify target markets and potential applications of our products for long range planning, highlighting our product advantages as well as company advantages
Forecast sales and marketing development in the assigned territory for planning company growth
Educate customers and internal product sales force on parts / service & refurbishments offerings to enhance overall sales
Work with engineering to develop and market specialty kits
Work directly with customers to develop customized parts and service programs
Prepare and distribute effective and informative brochures and literature concerning the company and products
Participate in the development of strategies and approaches for the introduction of new products into the market. This includes market identification, marketing, strategy and preparation of technical data necessary to penetrate the market
Participate in coordinating efforts of department members in the execution of work through information meetings and discussions to plan strategies, sales approaches, negotiations, etc.
Participate in engineering and technical development
Demonstrate extensive knowledge of the project, periodic site visits and a constant awareness of the stage and condition of the project. Each project is followed in close detail through to completion
Other projects and responsibilities may be added at the company’s discretion
JOB REQUIREMENTS AND QUALIFICATIONS
Education and Experience:
Bachelor's degree (B. A.) from an accredited college or university in business or a technical discipline; at least four years related experience in marketing or selling of capital goods or capital goods parts 7 services. Airline / airport industry experience a plus.
Computer Skills: This position requires the following computer skills: Microsoft Word, PowerPoint, Excel, Outlook, and Access. Knowledge of Team Center and Syteline desired.
Relationship Responsibilities- All business departments, global service & sales groups, customers and distributors within the region; This position reports directly to the Global Customer Care Manager with a dotted line relationship to the Regional Director, North America.
Maintain proper housekeeping and safety standards by properly using protective equipment, safe operation of all machinery, tools, and equipment as well as following safety rules at all times.
More Information About the Job
Is Relocation Available? Yes, nationwide
Is there a bonus structure? 10%
Sales Experience Experience with capital equipment Heavy Travel (approximately 65%) Relationship building Strong computer skills
What are the nice-to-have skills? Technical knowledge Ground Support Equipment (GSE) Promote our products/grow market Hands On
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