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Japanese Customer Service Support - Quezon City, 70k-90k

Company:
Anne Is Hiring
Location:
Makati, National Capital Region, Philippines
Posted:
November 15, 2016
Description:

Japanese Customer Service Support - Quezon City, 70k-90k

Dayshift

Start date : ASAP

Headcount : 2

Job Description

• Provides multi-skill/function type of support through various communication

methods (phone calls, e-mails, chats)

• Diagnose and resolve problems utilizing department tools, resources, business

judgment and expertise, resulting in increased customer confidence with supported

products.

• Manage the customer service mailbox or CRM tool to address concerns of

customers and other internal departments.

• Ensure productivity and quality levels are met in order to meet and exceed

customer expectations.

• Work effectively in a team environment

• Excellent verbal, written and interpersonal communication skill

• Customer service orientation; Commitment to providing resolution to customer

issues on the first pass.

• PC knowledge, working knowledge of Windows operating systems, fluent with

Internet and mainstream web browsers. 1. Proficient in MS Office tools (Excel,

Word, Powerpoint, MS Viso, etc.)

• Multi-tasking skills

Qualifications

• Bachelor’s Degree in business OR equivalent experience

• Previous experience in a telephonic, helpdesk, or personal customer contact

position is preferred; 1-2 years job related experience

• Ability to resolve customer issues related to operational needs and initiate

escalation process if needed

• Ability to provide info to customers in a courteous, polite and professional

manner.

• Effective interpersonal written and verbal communications skills

• Strong attention to detail

• Basic PC knowledge, working knowledge of Windows operating systems,

Internet and mainstream web browsers

• Excellent English communications skills

• Fluency in foreign language (both verbal and written)

How to apply?

Send your CV at anne.is.hiring@gmail.com or contact me at 0905-561-1956

Kindly indicate in the subject line the position you are applying for.

And make a 3-4 sentences of the summary of your qualifications.

DIRECT HIRE

Thank you!

Anne

anne.is.hiring@gmail.com

0905-561-1956