What you’ll be doing:
• Communicating and following up daily with home-based e-Educators regarding technical concerns, system checks, lesson plotting, and schedule/attendance monitoring via phone and chat or email
• Coordinating with other teams (Customer Service, Standards, and Payroll) regarding the resolution of concerns from home-based e-Educators
• College graduate of any 4-year course
• Excellent English communication skills
• With a typing speed of at least 35 words per minute
• Working experience in an ESL or BPO setting (voice or non-voice) or in similar or related fields is preferred
• At least one month of BPO or customer service experience via phone and chat or email
• ESL experience is an advantage
You must also be:
• A multitasker
• Knowledgeable in MS Office applications (Word, Excel, and PowerPoint)
• Willing to work on shifting schedules (between 5:30 a.m. and 11:30 p.m.), on weekends, and on holidays, including overtime
• Willing to work in Ortigas Center, Pasig City
Interested candidates may send their resumes to email@example.com and please indicate the position that you are applying for in the subject field. Or just click APPLY NOW.
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