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CSR Team Lead for BPO Co. in Katipunan, QC

Dempsey Resource Managment Inc. (QUEZON CITY)
National Capital Region, Philippines
November 15, 2016


What You'll Do:

• Monitor and manage team members to deliver the account’s loyal customer service

• Coach and evaluate team members quality and efficiency, and adapt improvement methods when necessary

• Ensure the full implementation and delivery of new services and initiatives

• Monitor real time traffic patterns and deploy resources appropriately to meet service targets

• Other tasks as assigned by supervisor

What You Have:

• Diploma or university graduate

• At least 2 years of management experience

• Experience in lifestyle program is an advantage

• Good interpersonal skills

• Above average verbal & written communication skills

• Strong knowledge of MS (i.e. Excel, MS Word, Powerpoint)

• Ability to analyze reports and other data

• Ability to work in a fast-paced, self-directed, and team-oriented entrepreneurial environment

If this role sounds of interest, don't hesitate to get in touch or apply to find out more!

Candidates may send their resumes to And please indicate the position that you are applying for in the subject field. Or just click APPLY NOW. Also, Please contact: HR Sandy Rocha Contact Number :+639266205864