- Assist end user in providing information or to perform an operations when required (e.g. guide end user to change printer set up, change printer ribbon)
- Provide 1st level problem determination to hardware and software problem request.
- Determine whether the computer related problem is hardware, system software, off-the-shelf application software, LAN media, network connection, virus intrusion or usage.
- Provide 2nd level support to hardware and software problem request
- Resolve the problem if possible or escalate it to the respective Technical Support personnel/team by informing the helpdesk
- Swapping of machines when necessary while waiting for equipment servicing, if required
- Provide assistance to Asset Management Specialist with regard to asset checking
- Provide assistance in performing 1st level ping test for LAN and WAN issues
- Backing up of last known state of the desktop or laptop to be serviced
- Annual physical wall to wall inventory of end user assets- Submit activity reports
- Graduate of any 4 year I.T Related course
- Flexible on work location and schedule (OT's, Shifting schedule, Morning and Night Shift/Graveyard shift)
- Willing to work in Taguig (shift is 8pm-5am)
- Willing to work as a project based employee (Renewable)
- Knowledgeable in PC troubleshooting, printer repair, Installation, Configuration of Laptop/Desktop, Configuration of Email, Networking and Cabling
-Must have background in ticketing system
- Good Communications skills
- With at least 1-2 yrs related experienceCan start Immediately
- 2 Contract positions available ( Contracts are renewable)
Job Type: Contract
Required education: Bachelor's
Required experience: Desktop Support: 1 year
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