Collect, analyze, evaluate and report data in order to increase visibility into performance for all lines of business within company.
Development & validation of queries and report templates to ensure consistency and accuracy
Collaborating with employees across the organization to ensure data needs are met, including troubleshooting various data sources and databases.
Perform deep dive analysis on results
Participate and support special projects requiring additional analysis
Collaborate and develop Corporate reporting solution including real time dashboard.
Completion of special projects and ad hoc analysis as directed to provide timely information and support for tactical and strategic decisions
Proven ability to work effectively in a team environment as well as independently with minimal supervision
Proven interpersonal and communication skills to develop internal relationships/partnerships with multiple stakeholders
Exceptional organizational and multi-tasking skills, with the ability to complete tasks quickly in a high energy environment
Analytical and problem solving experience with attention to detail
Self-starter with the ability to work in a fast-paced, performance driven environment
Post-secondary education in Information Technology, Statistics or Data Analysis considered an asset
Previous experience within a Call Center considered an asset
Advanced Excel knowledge
Intermediate to advanced experienced with VB, SQL or other scripting tools
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