Quezon City, Metro Manila, Philippines
What You'll Do:
•Receive email and text correspondences, gather and verify required information.
•Actively review and/or listen to the customer, understanding their request for customer support and/or information
•Provide information to the Customer and place appropriate notes in appropriate system(s)
•Ensure proper security procedures are followed on all interactions to maintain account confidentiality and account's personal information management policies and guidelines
•Maintain thorough knowledge of systems so that information can be researched and proper information is given
•Learn and retain a thorough working knowledge of all existing and new services, promotions and tools
•Achieve assigned Key Performance Indicators - e.g. Handle Time, Email Response Time, Quality, SMS Text
•Response Time, Customer Satisfaction Indices
•Attend Team Meetings/Additional training sessions as scheduled, read all new FAQs and updates in a daily/timely manner for understanding and seeking clarifications as needed
•Perform other duties assigned
What You Have:
•Bachelor's Degree or at least second year college
•Must have at least one year customer service experience (preferring more than 1 channel of support - email, SMS Text, Chat, Phone) and/or coaching experience
•Experience in using social media regularly (e.g. Facebook, Twitter, Instagram)
•Above-average to excellent writing communication skills
•Ability to type 30-40 wpm minimum with accuracy
•Ability to work in a fast-paced, dynamic, changing environment
•Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
•Displays a positive, confident attitude for tackling new challenges and initiatives
•Handles multiple tasks without becoming visibly overwhelmed or flustered
•Ability to adhere to all organizational policies and procedures
•Admits mistakes and takes prompt action to correct them
•Holds self and others accountable for delivering consistent quality results
•Ability to operate a personal computer system
•Ability to perform basic mathematical functions
•350 Full-Time position(s) available
Interested applicants may send resume to firstname.lastname@example.org or text 0916-359-8060 (Please use the position you are applying for as your Subject)
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