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Director of Operations BPO

Dempsey Resource Management, Inc
Quezon City, National Capital Region, Philippines
November 14, 2016


Quezon City, Metro Manila, Philippines


Customer Service, Operations and Logistics




What You'll Do:

•Oversee and direct the activities of a number of Accounts along with all Operations Managers, Team Leaders and Staff assigned to his account

•Work closely with the client and associated departments to ensure seamless including service level enhancement, program implementation, reporting as well as planning and review mechanisms

•Maintain open line of communication between staff and senior management

•Manages and staffs the operations assigned

•Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, and problem resolution

•Develop individual & team goals and implement plan to carry out objectives

•Guide Operations Managers in meeting of all team & individual goals

•Ensure compliance with all established policies and procedures

•Assist the VP for Operations in crafting operations procedures

What You Have:

•At least 3 years of working experience in the related field is required for this position; preferably Senior Manager/Director specializing in BPO Operations and Management or equivalent

•Demonstrable leadership skills and management of large workforce

•Sound understanding of call center operations

•Has handled at least 700-1,000 FTEs

•Strong computer skills required, especially in using MS Office applications

•Should have a proven track record of meeting targets and delivering on targets

•Excellent verbal and written communication and customer service skills

•Ability to multitask and work in a fast-paced, high stress environment

•Ability to build productive business relationships with clients

•Strong organizational, analytical and managerial skills

•Must possess a professional, courteous, and resilient attitude

•Willing to work in Quezon City

•Salary Range P120,000-P130,000

Interested applicants may send resume to or text 0916-359-8060 (Please use the position you are applying for as your Subject)