Technical Support Engineer
• Under general supervision, provides technical support to manage and propagate application changes in Retail Payments processing platforms.
• Supports standard application change management processes in a time critical, deadline-driven environment.
• Education: BS in Computer Science or related information technology or 7 years of direct relevant technical experience may be substituted for education.
• Experience: Minimum of five years in technical support role for a distributed environment, or in a lead/supervisory role assisting operations staff with change management.
• System/Application Implementations in large organization, Configuration and Change Management, Payments Application, SDLC
• Infrastructure technologies, Remedy,Network, Database, Server, Storage, BMC Proactivenet Performance Manager (BPPM)
• ITIL, UNIX AIX
• Ability to present and explain technical information to diverse types of audience (executives, managers, subject matter experts, software developers, users, vendor, and technical staff)
• Supports the change control processes, the propagation and customization of application software, and related components from the development to other environments (i.e., test, production, contingency, etc.).
• Assists with the development of a strategy for effectively coordinating, controlling, and implementing changes to all Retail Payment platforms.
• Ensures all changes have been reviewed and approved, and communicate information relating to the change to appropriate Retail Payments personnel.
• Assists with training on automated change management systems.
Comments/Special Instructions: This position could be located in Atlanta, GA, Minneapolis, MN or Kansas City, MO.
Note: CANDIDATE MUST BE OF GREEN CARD HOLDER/ U.S. CITIZEN/ PERMANENT RESIDENT STATUS
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