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Administrative Supervisor

Shoregate Resources
Lagos, Nigeria
November 14, 2016

The role supports the continued push to create an overall high level of regional satisfaction from our travelers.

This position is also responsible in contributing to special projects and the overall administration of the office and its tours, as well as assisting in managing passenger emergencies.

Role Description

Execute new, amended and cancelled bookings to all hotels and service providers

Prepare accurate passenger rooming and name lists to hotels and service providers and manage last minute requests for bookings and numerous general enquiries from the sales department

Main point of contact for regional sales enquiries relating to our safaris & tours

Maintain FIT/Group tour requests from the Sales department.

Ensure all hotels/suppliers have the necessary welcome notes and information for incoming passengers prior to arrival

Ensure trip costs are accurate including monitoring CEO trip costs and supplier trip costs and conveying any updates to Regional Manager, Buying Manager and Accounting department

Create good relationships with our active suppliers

Action the regional emergency phone for all passenger and field emergency issues

Training with new supplier on any system updates

Co ordinate with the Tour leader Manager on booking information and changes

Develop and achieve other duties and projects as required by Regional Operations Manager

Act as an ambassador and role model of the Adventures Core Values and Culture

Talent Specs

Required 2 years in a similar role in Tourism Industry demonstrated with sound references

Extensive regional knowledge and travel experience

Superior problem solving skills and ability to prioritize workload

Proven time management skills and quick turn around

Extensive Customer Service experience dealing with travelers

Knowledge of the tourism market, product and operations preferred

Charismatic with ability to motivate others

Demonstrated ability to lead, motivate and manage a team of remote staff

Highly developed communication skills (verbal and written)

Ability to manage a crisis and take responsibility for the safety of others

Customer service oriented with solid teamwork abilities

Strong office administration and organizational skills with attention to detail

Ability to work recognizing the demands of deadlines and schedules

Strong computer skills, especially in Microsoft Excel, Powerpoint / Keynote and written communication

Driven and motivated by a dynamic, fast-paced environment where change is the norm

Positive and Innovative attitude