Sign in

Customer Service Executives

Company:
dalexcoslogistic
Location:
Lagos, Nigeria
Salary:
60000
Posted:
November 14, 2016
Description:

DALEXCOS LOGISTIC is a company based in Lagos and is into production of industrial materials and into logistic of international and local trading,we have being in existence over 10-15yrs in Nigeria,the company is well know of best quality products,we are looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Responsibilities

•Manage large amounts of incoming calls

•Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

•Build sustainable relationships of trust through open and interactive communication

•Provide accurate, valid and complete information by using the right methods/tools

•Meet personal/customer service team sales targets and call handling quotas

•Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

•Keep records of customer interactions, process customer accounts and file documents

•Follow communication procedures, guidelines and policies

Take the extra mile to engage customers