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Customer Experience Manager

FiiT House
Ottawa, Ontario, Canada
November 12, 2016

Job Summary :

- Must be a self starter.

- Responsible for maintaining a clean, friendly and professional facility.

- Responsible to manage all front desk staff and schedules.

- Ensure completion of all administration in accordance with company standards and deadlines.

- Responsible for covering shift at the front desk and offering superior customer service.

- experience in this type of role in this type of industry.

- Create a presence for yourself within FiiT House as a leader.

Additional assets:

- Passion for Fitness

- Excellent time management, planning and organizational skills

- Ability to mentor, problem solve, manage change and consistently act as a role model

- Strong sales and customer service skills

- Strong communications skills

- Ability to fully understand and embrace company culture

- Previous experience with hiring and training

- experience using Mindbody software

- Proven success in leading, training and motivating teams

- a drive to succeed is essential

Job Type: Full-time

Required experience:

Related industry: 1+ years