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Customer Service Professional

Maven Workforce Pvt Ltd.
Cincinnati, Ohio, United States
November 22, 2016

Location: Cincinnati,OH

Role: Full-time(Salary + Benefits)

Job Description:

Work with Delivery Manager and understand the customer business requirements

Make outbound calls to mortgage companies and obtain mortgage related information such as mortgage clause, mortgage ID and update in the client system to have over to clients to issue the policy.

Document the required information obtained from mortgage companies.

Actively participate in team meetings and training workshops.

Incorporate process changes and execute the process as per updated guidelines.

Move exception cases to client queue bucket, Best in class quality products.