Quezon City, Metro Manila, Philippines
What You'll Do:
• Receive email and text correspondences, gather and verify required information.
• Actively review and/or listen to the customer, understanding their request for customer support and/or information
• Provide information to the Customer and place appropriate notes in appropriate system(s)
• Ensure proper security procedures are followed on all interactions to maintain account confidentiality and account's personal information management policies and guidelines
• Maintain thorough knowledge of systems so that information can be researched and proper information is given
• Learn and retain a thorough working knowledge of all existing and new services, promotions and tools
• Achieve assigned Key Performance Indicators - e.g. Handle Time, Email Response Time, Quality, SMS Text
• Response Time, Customer Satisfaction Indices
• Attend Team Meetings/Additional training sessions as scheduled, read all new FAQs and updates in a daily/timely manner for understanding and seeking clarifications as needed
• Perform other duties assigned
What You Have:
• Bachelor's Degree or at least second year college
• Must have at least one year customer service experience (preferring more than 1 channel of support - email, SMS Text, Chat, Phone) and/or coaching experience
• Experience in using social media regularly (e.g. Facebook, Twitter, Instagram)
• Above-average to excellent writing communication skills
• Ability to type 30-40 wpm minimum with accuracy
• Ability to work in a fast-paced, dynamic, changing environment
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Displays a positive, confident attitude for tackling new challenges and initiatives
• Handles multiple tasks without becoming visibly overwhelmed or flustered
• Ability to adhere to all organizational policies and procedures
• Admits mistakes and takes prompt action to correct them
• Holds self and others accountable for delivering consistent quality results
• Ability to operate a personal computer system
• Ability to perform basic mathematical functions
• 350 Full-Time position(s) available
Please send your resume at firstname.lastname@example.org
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