Duration: 3 months with possibility of extension
• SAP is required!
• This position will provide customer service for Retail Operation’s customers and mail order team.
• Assist with special orders, projects, and general warehouse, shipping, and packing operations as needed.
• High School diploma and technical college experience (2 Years)
• Customer Service experience - 2 years
• Computer knowledge/skills of main frame experience, SAP preferred.
• Customer communication skills needed.
• Must be proficient with Microsoft Office software.
• Must have the ability to learn specific job related software solutions.
• Read, write, and speak English clearly
• Ability to effectively assist customers
• Ability to represent the Wilbur brand and company Cocoa & Chocolate ethically and at a high quality level
• Work in a fast paced environment
• Work with a diverse team
• Demonstrate dependability, positive attitude, and solid level of professionalism
• Work additional hours and Saturdays as needed
• Lift up to 30 lb. (on a limited basis);
• Occasionally bend, twist, and move quickly as needed within safety guidelines
• Write neatly and legibly
• Exhibit good organizational skills
• HS Diploma or better (Tech. college) ; ability to sit and/or stand for 8 hours; ability to read, write and speak English; ability to type while speaking with customer via phone; ability to work in a fast paced and diverse environment; Demonstrate dependability/willingness to work
• Prior call center/customer service experience.
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