DUTIES and RESPONSIBILITIES:
-Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
-Responds to queries, runs diagnostic programs, isolate problem and determines and implement solution.
-Maintains computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.
-Administration and internal support of the company’s Personal Computers, printers, servers and related equipment.
-Provides helpdesk support and resolve problems to the end user’s satisfaction
-Monitors and responds quickly and effectively to requests received through the IT helpdesk
-Identify and organize tickets according to priority and distribute tickets to engineers and technicians
-Sets and loads computer equipment with required items and prepare it for operation
-Troubleshoot minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor
-Maintains daily performance of computer systems
-Responds to queries either in person or over the phone
-Follow up with customers/clients to ensure issue has been resolved
-Run reports to determine malfunctions that continue to occur
-Install, test and configure new workstations, peripheral equipment and
-Ensures accurate and precise data entry of all service desk contact into tracking system
-Graduate of Bachelor's/ College Degree in any I.T related course (ECE, COE, IT, etc)
-Must have at least 1-2yrs work experience Fresh Graudates with good comminication skills are highly encaurage to apply
-Open for project based employment
-Willing to go on shifting and longer work schedule
-Must be knowledgeable in Desktop/Laptop Installation, Configuration and troubleshooting concerning OS, Anti-virus programs, internet browser, email and printer repair.
-Must be knowledgeable in network and server basic installation
-Good communication skills
-Call center experience is a plus
-6 contract positions available
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