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IT Helpdesk Support

Company:
Phil-Data Business Systems Inc.
Location:
Parañaque, National Capital Region, Philippines
Posted:
November 22, 2016
Description:

DUTIES and RESPONSIBILITIES:

-Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

-Responds to queries, runs diagnostic programs, isolate problem and determines and implement solution.

-Maintains computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.

-Administration and internal support of the company’s Personal Computers, printers, servers and related equipment.

-Provides helpdesk support and resolve problems to the end user’s satisfaction

-Monitors and responds quickly and effectively to requests received through the IT helpdesk

-Identify and organize tickets according to priority and distribute tickets to engineers and technicians

-Sets and loads computer equipment with required items and prepare it for operation

-Troubleshoot minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor

-Maintains daily performance of computer systems

-Responds to queries either in person or over the phone

-Follow up with customers/clients to ensure issue has been resolved

-Run reports to determine malfunctions that continue to occur

-Install, test and configure new workstations, peripheral equipment and

software

-Ensures accurate and precise data entry of all service desk contact into tracking system

QUALIFICATIONS:

-Male/Female

-Graduate of Bachelor's/ College Degree in any I.T related course (ECE, COE, IT, etc)

-Must have at least 1-2yrs work experience Fresh Graudates with good comminication skills are highly encaurage to apply

-Locations: Sucat

-Open for project based employment

-Willing to go on shifting and longer work schedule

-Must be knowledgeable in Desktop/Laptop Installation, Configuration and troubleshooting concerning OS, Anti-virus programs, internet browser, email and printer repair.

-Must be knowledgeable in network and server basic installation

-Good communication skills

-Call center experience is a plus

-6 contract positions available