• The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment.
• Requires experience with working directly with customers and development of project.
• Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems.
• Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows 2000.
• Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows 2000, install and configure Windows 2000 Servers (Compaq).
• Strong troubleshooting capabilities are required.
• Strong knowledge in installation and configuration of LAN/MAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing.
• Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment.
• Responsibility includes break/fix for plant floor equipment.
• Candidate should be able to work under pressure.
• Repair and/or replacement of critical plant floor equipment require a 15-minute turn around time.
• Strong Project Management skills a plus.
• Requires the ability to create and manage project activity.
• Ability to take direction as well as being a self-starter.
• Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures.
• Lotus Notes knowledge a plus. MCSE and other certifications a plus.
• Provide 24 hour on-call coverage.
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