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L3 Support Technician / Deskside Support

w3r Consulting
Erlanger, Kentucky, United States
$35/hr on W2
November 28, 2016


• The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment.

• Requires experience with working directly with customers and development of project.

• Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems.

• Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows 2000.

• Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows 2000, install and configure Windows 2000 Servers (Compaq).

• Strong troubleshooting capabilities are required.

• Strong knowledge in installation and configuration of LAN/MAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing.

• Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment.

• Responsibility includes break/fix for plant floor equipment.

• Candidate should be able to work under pressure.

• Repair and/or replacement of critical plant floor equipment require a 15-minute turn around time.

• Strong Project Management skills a plus.

• Requires the ability to create and manage project activity.

• Ability to take direction as well as being a self-starter.

• Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures.

• Lotus Notes knowledge a plus. MCSE and other certifications a plus.

• Provide 24 hour on-call coverage.