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Seasonal Customer Service

Company:
Expert Global Solutions
Location:
La Crosse, Wisconsin, United States
Salary:
10-11
Posted:
November 21, 2016
Description:

As a Customer Service Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves!

What you’ll be doing

You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

Talking to customers over the phone, email or chat to resolve their questions or concerns

Accurately document and update customer records in the computer system

Upsell products or services to customers, if appropriate

Remain calm and helpful even when dealing with upset customers

Escalate customer complaints and/or calls to your manager when necessary

Provide feedback and recommendations to your manager on ways the company can improve

Perform other duties as assigned by your management team