Computer sales support staff are the key point of contact between an IT organisation and its clients. They are responsible for answering queries, providing technical advice and introducing new products. Typical tasks include:
attracting new business through activities such as cold-calling, networking and meeting with potential clients
organising sales visits
clarifying customers’ and clients’ requirements and recommending the appropriate products
undertaking relevant research
maintaining sales records
making and giving presentations
attending trade exhibitions, conferences and meetings
preparing tenders and proposals
reviewing sales performance
writing reports and sales literature.
Key skills for computer sales support
Strong technical and sales skills
Excellent communication and interpersonal skills
A meticulous and logical approach to work
The ability to meet high standards in programming aptitude tests
The ability to work under pressure and meet sales quotas
Sales Support Specialist
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