Type: Customer Service/Technical Support
Interact with customers via phone and web-cam, focusing on tax related questions, data entry and navigation. Must not reside in Texas. Receive a SmartLook Video Chat Pack Free! ($100 Value)
Inbound phone and video customer service/technical support. Handling technical support questions via phone, with video capability.
Interact with tax software customers via phone, focusing on tax related questions, stats entry and navigation.
Research, analyze and determine an appropriate course of action for customers
Use screen share to assist Customer via video.
Document issues and follow up actions.
Be a positive representative for the company and the tax software product.
Excellent verbal communication skills and excellent phone etiquette (Clear, crisp speech.)
Clear understanding of the English language as well as an ability to clearly communicate in the English language.
Excellent judgment and decision making skills.
Good typing, PC skills and math skills.
High attention to detail.
Good listening skills.
Excellent customer service skills.
Proven ability to communicate in a creative, persuasive style.
Enthusiasm and a strong goal-oriented work ethic.
Ability to ask probing questions and overcome objections.
Listening / paraphrasing skills.
Ability to begin servicing the program immediately after class and for a period of 90 days thereafter and meet the minimum hours requirement.
Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
Fluency in Windows Operating Systems
Each of the below accessories are required:
USB headset with microphone (required for Certification)
Hard-wired Telephone and headset (required for Production)
Internet Explorer 8.0 or 11 or Edge on Windows 7, 8 and 10
Mozilla (Firefox 14 to 42) Windows
All training classes are held virtually in Blackboard Collaboration. Participation M-F is required. Evening classes available.
- Choose Your Own Schedule
- No Commute
- Corporate Perks
- FREE Web-cam
- FREE Polo Shirt
We are accepting applications in All States!
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