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Largest Tax Preparation Service (Work-At-Home)

Company:
NVA Virtual Solutions, LLC
Location:
Houston, Texas, United States
Salary:
$8.00 - $11.00 per hour
Posted:
December 01, 2016
Description:

Video/Phone Support

Type: Customer Service/Technical Support

Interact with customers via phone and web-cam, focusing on tax related questions, data entry and navigation. Must not reside in Texas. Receive a SmartLook Video Chat Pack Free! ($100 Value)

DESCRIPTION

Inbound phone and video customer service/technical support. Handling technical support questions via phone, with video capability.

Interact with tax software customers via phone, focusing on tax related questions, stats entry and navigation.

Research, analyze and determine an appropriate course of action for customers

Use screen share to assist Customer via video.

Document issues and follow up actions.

Be a positive representative for the company and the tax software product.

REQUIREMENTS

General Requirements:

Excellent verbal communication skills and excellent phone etiquette (Clear, crisp speech.)

Clear understanding of the English language as well as an ability to clearly communicate in the English language.

Excellent judgment and decision making skills.

Good typing, PC skills and math skills.

High attention to detail.

Good listening skills.

Excellent customer service skills.

Proven ability to communicate in a creative, persuasive style.

Enthusiasm and a strong goal-oriented work ethic.

Ability to ask probing questions and overcome objections.

Listening / paraphrasing skills.

Courteous/Professional/Friendly.

Ability to begin servicing the program immediately after class and for a period of 90 days thereafter and meet the minimum hours requirement.

Computer Skills:

Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools

Fluency in Windows Operating Systems

Accessories

Each of the below accessories are required:

USB headset with microphone (required for Certification)

Hard-wired Telephone and headset (required for Production)

Software

Internet Explorer 8.0 or 11 or Edge on Windows 7, 8 and 10

Mozilla (Firefox 14 to 42) Windows

All training classes are held virtually in Blackboard Collaboration. Participation M-F is required. Evening classes available.

BENEFITS

- Choose Your Own Schedule

- No Commute

- Corporate Perks

- FREE Web-cam

- FREE Polo Shirt

We are accepting applications in All States!